slpvip Privacy Policy

1. Who We Are

slpvip ("slpvip," "we," "us," or "our") operates the online gaming platform accessible at slpvip.app (the "Platform"), providing casino games, live dealer games, sports betting, and related entertainment services to players in the Philippines.

slpvip is the data controller responsible for the personal data you provide when using the Platform. This Privacy Policy applies to all personal data collected through the Platform, our customer support channels, and any other interactions you have with slpvip.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at [email protected].

2. Data We Collect

slpvip collects the following categories of personal data:

Identity Data:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Government-issued identification number (e.g., PhilSys ID, passport, driver's licence);
• Selfie or photograph submitted for identity verification purposes.

Contact Data:

• Philippine mobile number;
• Email address;
• Residential address (province, city, barangay).

Financial Data:

• GCash or PayMaya mobile number linked to your account;
• Bank account details (BPI, BDO, Metrobank) where provided for withdrawal purposes;
• Transaction history including deposits, withdrawals, and bet records.

Technical Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and Platform activity data.

Communications Data:

• Records of your interactions with slpvip customer support via live chat or email;
• Feedback, complaints, and survey responses you submit to slpvip.

3. How We Collect Data

slpvip collects your personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from our KYC (Know Your Customer) service providers; fraud prevention data from anti-money laundering screening services; payment confirmation data from GCash, PayMaya, and banking partners.

slpvip does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification and regulatory compliance.

4. How We Use Your Data

slpvip uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your slpvip account, including processing deposits and withdrawals in Philippine Peso;
• Identity verification: To verify that you meet the 21+ age requirement and to comply with PAGCOR KYC obligations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity on the Platform;
• Regulatory compliance: To fulfil our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012;
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services;
• Platform improvement: To analyse usage patterns and technical performance data to improve the slpvip Platform experience;
• Responsible gaming: To monitor gaming behaviour and proactively offer responsible gaming tools where patterns suggest potential harm;
• Marketing communications: To send you promotional offers, bonus notifications, and Platform updates — only where you have provided consent and only via channels you have opted into.

slpvip does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5. Legal Basis for Processing

slpvip processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms and Conditions you agreed to when registering your account, including processing transactions and providing gaming services;
• Legal obligation: Processing required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act of 2012;
• Legitimate interests: Processing for fraud prevention, Platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional analytics features, where you have provided explicit, freely given consent that you may withdraw at any time.

6. Data Sharing

slpvip does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay receive the minimum data necessary to process your transactions;
• Identity verification providers: Third-party KYC service providers receive identity documents solely for the purpose of verifying your eligibility to use the Platform;
• Fraud and AML screening: Anti-money laundering and fraud prevention service providers may receive transaction data for screening purposes;
• Game providers: Third-party game studios and live dealer providers may receive a pseudonymous player identifier to deliver game content — they do not receive your full identity data;
• Regulatory authorities: PAGCOR, the National Privacy Commission, and other Philippine government authorities may receive data where required by law, court order, or regulatory directive;
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers engaged by slpvip are contractually required to process your data only for the specified purpose and in accordance with the Data Privacy Act of 2012.

7. Cookies & Tracking

slpvip uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function, including session management, login authentication, and security features. These cannot be disabled without affecting Platform functionality;
• Performance cookies: Collect anonymised data about how players use the Platform, such as which pages are visited most frequently and where errors occur. This data helps us improve Platform performance;
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and display options to personalise your experience;
• Analytics cookies: Used to understand aggregate player behaviour and Platform usage patterns. Data collected is pseudonymised and used only for internal analysis.

slpvip does not use third-party advertising cookies or cross-site tracking technologies. You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform.

8. Data Retention

slpvip retains your personal data for the following periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction in compliance with the Anti-Money Laundering Act;
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Technical and session logs: Retained for twelve (12) months from the date of collection;
• Marketing consent records: Retained for the duration of your consent and for two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, slpvip will securely delete or anonymise your personal data in a manner that prevents reconstruction or identification.

9. Data Security

slpvip implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the slpvip Platform is encrypted using TLS 1.2 or higher;
• Encryption at rest: Sensitive personal and financial data stored on slpvip servers is encrypted using AES-256;
• Access controls: Access to personal data is restricted to slpvip personnel who require it to perform their job functions, governed by role-based access controls and multi-factor authentication;
• Regular security audits: slpvip conducts periodic penetration testing and vulnerability assessments of the Platform infrastructure;
• Incident response: slpvip maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by the Data Privacy Act of 2012.

While slpvip takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your slpvip login credentials and for notifying us immediately if you suspect unauthorised access to your account.

10. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by slpvip:

• Right to be informed: The right to know what personal data slpvip collects about you and how it is used — which this Privacy Policy fulfils;
• Right of access: The right to request a copy of the personal data slpvip holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations under PAGCOR regulations and Philippine law;
• Right to object: The right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days. We may request proof of identity before processing your request to protect against unauthorised access to your data.

11. Children's Privacy

The slpvip Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. slpvip does not knowingly collect personal data from individuals under the age of 21.

During registration, slpvip requires date of birth information and conducts identity verification to confirm that all players meet the minimum age requirement. Accounts found to belong to individuals under 21 will be immediately suspended, all balances will be frozen pending investigation, and the matter will be reported to PAGCOR as required.

If you believe that a minor has registered on the slpvip Platform, please contact us immediately at [email protected] so that we can take prompt action.

12. International Transfers

slpvip's primary data processing infrastructure is located within the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines, including game software providers and cloud infrastructure partners.

Where such transfers occur, slpvip ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements that impose obligations equivalent to those under the Data Privacy Act of 2012;
• Transfer only to jurisdictions that the National Privacy Commission has recognised as providing adequate data protection;
• Implementation of standard contractual clauses approved by the National Privacy Commission where required.

By using the slpvip Platform, you acknowledge that your data may be transferred internationally in accordance with the safeguards described above.

13. Changes to This Policy

slpvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how slpvip protects your personal data.

Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy. If you do not agree to the revised policy, you must stop using the Platform and close your account.

14. Contact & DPO

slpvip has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data, please contact us:

• Data Protection Officer Email: [email protected]
• Live Chat: Available 24/7 directly on the slpvip Platform
• Response Time: All data privacy requests are acknowledged within 3 business days and resolved within 15 business days
• Coverage: Our support team serves players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines

If you are not satisfied with our response to your data privacy request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines in accordance with the Data Privacy Act of 2012.